Overview
Contacts represent individual email prospects. RevyOps creates or updates a contact record each time a webhook event is received from a connected platform.
| Field | Description |
|---|
| Email | Primary identifier — must be unique per workspace |
| First Name / Last Name | Prospect’s name |
| Title | Job title |
| Phone | Phone number |
| Company | Associated company record |
| Status | Current contact status (e.g. Active, Unsubscribed, Bounced) |
| Custom Fields | Flexible key-value fields defined per workspace |
Custom Fields
Custom fields let you attach arbitrary data to contacts. Common use cases:
- Industry, company size, or revenue
- Lead score or qualification tier
- Persona or ICP tags
- Notes from the sales team
Custom fields are created per workspace and appear on all contact records.
Custom field values are set via the API or automatically populated from webhook payloads when the platform includes them.
- Email address
- First or last name
- Company domain
- LinkedIn URL
Contacts can have the following statuses:
| Status | Meaning |
|---|
active | Currently in an active campaign |
replied | Has replied to at least one email |
interested | Marked as interested |
unsubscribed | Opted out |
bounced | Email bounced |
Viewing Email History
Click on any contact to see the full email thread — every outbound email and inbound reply, across all campaigns they’ve been part of.
The Master List view shows every contact in your workspace regardless of campaign, making it easy to spot duplicates or research a prospect’s full history with your outreach.
