Overview
RevyOps has three separate ways to say “stop treating this record as active,” and they’re not interchangeable. This page explains what each one does and what a customer sees as a result.Deleting
DELETE /public/contacts/{contact_id} and DELETE /public/companies/{company_id} permanently remove the record. There is no undo and no archive: once deleted, the record is gone and a later GET for that ID returns a 404.
Delete a record when it shouldn’t exist in your workspace at all, for example a duplicate or a record created by mistake. Don’t use delete to stop outreach to someone you still want to keep on file, use Do Not Contact or a status change instead.
Do Not Contact
A contact can be marked Do Not Contact independently of its status. This is the right tool when you want to suppress a contact from future outreach while keeping their record, history, and any activity intact.- A contact marked Do Not Contact is excluded from future outreach.
- Marking Do Not Contact does not change the contact’s
contact_statusand does not delete anything. - You can filter contacts (and companies, by whether they have a Do Not Contact contact) on this flag. See Companies for filtering companies by their contacts’ Do Not Contact state.
Status Values
Contacts and companies each carry acontact_status / company_status field that reflects where the record stands in outreach, separately from Do Not Contact.
For contacts, statuses like bounced and blocked mean the last outreach attempt failed or was rejected, not that the record was deleted:
For companies,
company_status reflects the state of the account: active, replied, interested, not-interested, or customer. See Companies for what each means.
A status change is also tracked: previous_status and status_changed_at are read-only fields that show the prior status and when it changed, so you can see the transition without needing a separate history record.